Privacy Policy
Effective Date: 2026 • Compliant with the Australian Privacy Act 1988 (Cth) & APPs.
At Rosebud Taxi, we respect your privacy. We do NOT sell, rent, trade, or commercialize customer personal information to third parties under any circumstances. Your details are collected solely to process and fulfill your ride bookings.
1. Information We Collect
When you make a booking via our website, phone dispatch, or mobile platform, we collect only the necessary details to provide safe and reliable transport:
- Contact Details: Your full name, mobile phone number, and email address.
- Trip Parameters: Pickup location, drop-off destination, pickup date & time, passenger count, and vehicle class.
- Flight Information: Flight numbers (for airport transfer tracking).
- Payment Data: Transactions are handled securely via PCI-DSS compliant Australian payment gateways. We do not store raw card numbers.
2. How We Use Your Data
Your personal information is used exclusively for legitimate operational purposes:
- Dispatching accredited Rosebud Taxi local drivers to your pickup location.
- Sending automated SMS driver arrival updates and trip status confirmations.
- Processing upfront fixed fare payments and emailing official tax invoices.
- Customer support, booking modifications, and handling dispatch inquiries.
3. Disclosure & Sharing Restrictions
We restrict access to your information. Your details are shared strictly on a need-to-know basis with:
- Assigned Rosebud Taxi drivers for the specific duration of your booking.
- Regulatory authorities such as Commercial Passenger Vehicle Victoria (CPVV) or Australian law enforcement agencies if mandated by law.
4. Data Storage & Security
We implement industry-standard 256-bit SSL/TLS encryption for all online data transmissions. Booking records are stored on secure Australian server infrastructure with strict access controls to prevent unauthorized access, loss, or misuse.
5. Access Your Data & Contact Us
You have the right to request access to, update, or request deletion of your personal records. For privacy inquiries or concerns, contact our privacy officer: